Privacy Policy

Smartgateway respects the privacy of individuals and organizations engaging with our flower delivery services in Australia. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you browse our website, place orders, or communicate with our team. It is designed to align with Australian privacy principles and reflects our approach to handling information in a careful, transparent manner.

Information we collect may include contact details such as name, email address, and phone number; order details such as products selected, delivery notes, and gift messages; recipient information required for delivery, including name, address, and contact; and technical data such as device identifiers, IP address, and browsing activity related to our site. We collect information directly from you during checkout or support interactions and through cookies or similar tools that help us understand site performance and user preferences.

We use personal information to fulfill orders, arrange deliveries, provide customer support, manage payments, and improve our catalog and website experience. Communications may include service messages about order status, delivery timing, or important updates. Marketing updates may be sent when permitted; you can opt out through provided links or by contacting us. When coordinating deliveries, certain details may be shared with couriers, payment processors, or venue contacts where this is necessary for service.

Cookies and similar technologies support essential site functions, remember preferences, and assist in analytics. You can manage cookie preferences through your browser or our cookie banner. Adjusting settings can influence site functionality and the experience of ordering or viewing content. We maintain appropriate safeguards for data in transit and at rest, apply access controls, and review our measures periodically in line with industry practices.

Retention periods depend on legal, accounting, and operational requirements. When information is *** longer required, it is deleted or de-identified where feasible. You may request access to, or correction of, your personal information. Subject to verification and lawful exceptions, we will respond within a reasonable timeframe. If you have questions about our handling of data, please reach out using the contact details provided below.

Our services primarily operate within Australia. Where service partners or infrastructure involve other locations, we take steps to support appropriate protection consistent with applicable obligations. External links may appear in communications or social channels; their privacy practices are managed by their respective operators. This Policy may be updated to reflect changes in regulation, technology, or our services. Updated versions will be posted with a revised effective date.

For privacy enquiries or requests, contact Smartgateway: phone +61427839105; email Smartgateway@gmail.com or Smartgateway@outlook.com; address 18 Willow Street, Richmond VIC 3121, Australia. Please include sufficient detail for us to identify your account or order so we can respond effectively. If you remain concerned after engaging with us, guidance is available from relevant Australian privacy resources.