Legal information — Smartgateway (Australia)
This page describes legal terms, consumer rights, privacy and data access procedures applicable to Smartgateway's flower delivery services across Australia.
- Operator: Smartgateway
- Address: 18 Willow Street, Richmond VIC 3121, Australia
- ABN: 12 345 678 901
Terms of sale & delivery
Orders are accepted subject to availability. We aim for same-day delivery in major metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth) when placed before local cut-off times. Delivery windows and times are estimates only; Smartgateway is not liable for delays caused by third-party carriers or extraordinary events.
- Substitutions: To ensure freshness, we may substitute flowers with items of equal or greater value.
- Access: Provide clear delivery instructions for apartments, concierge, or restricted access buildings.
- Proof of delivery: Delivered items may be photographed as proof and retained for record-keeping.
Australian Consumer Law & refunds
Under the Australian Consumer Law (ACL), consumers have guarantees for goods to be of acceptable quality, fit for purpose and match descriptions. If an item is faulty, damaged, or not as described, please notify us promptly.
| Issue | Resolution | Typical timeframe |
|---|---|---|
| Damaged on arrival | Replacement or refund | 3–7 business days |
| Wrong item | Replacement / refund | 3–7 business days |
| Change of mind | Subject to policy — contact us | Varies |
For unresolved disputes, consumers may seek further advice from their local consumer protection agency or the Australian Competition and Consumer Commission (ACCC).
Privacy & personal information (AUS)
Smartgateway collects and handles personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). We collect only what is necessary to process orders, deliver goods, and communicate updates.
- We retain order data for administrative and legal purposes.
- We use secure processors for payments; payment card data is not stored on our servers.
- Data sharing only occurs with delivery partners when required to fulfil orders.
Access, correction & data requests
If you wish to access, correct or request deletion of your personal data held by Smartgateway, submit a Data Access Request below. We will respond in accordance with the Privacy Act and APPs — typically within 30 days.
We may require identity verification before processing certain requests. If you have concerns about our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Legal FAQs
Notices & jurisdiction
These terms are governed by the laws of Victoria and the Commonwealth of Australia. Any disputes will be subject to the relevant courts unless otherwise agreed in writing.
For corporate queries, legal service of process, or intellectual property concerns, please use the contact details listed on this site.